Refund Policy

Paying for your trip

Every price on this website is quoted in US dollars. A deposit of 25% of the trip price confirms your booking and the dates, hotels, cruise cabins and guides that go with it. The remaining 75% is paid in cash when you arrive in Egypt, in US dollars or in Egyptian pounds at the day's rate.

You can switch the prices on this site to Egyptian pounds to get a feel for the cost. That conversion is a guide only: the agreed price in your booking confirmation is the one that applies.

Cancelling a booking

To cancel, send us a written request by email to lilaegypttours@gmail.com or on WhatsApp. The cancellation takes effect on the date we receive it, Egypt time (UTC+2), and we confirm it back to you in writing. A cancellation is not registered by a phone call alone.

We pride ourselves on our flexibility. You can often adjust your trip to new dates (which usually only includes nominal fees for covering flight changes). However, if you must cancel, the following fees apply based on the date we receive your written request:

The fee is calculated on the full trip price, and is taken from what you have already paid. If the fee is smaller than your deposit, the difference comes back to you; if you have not paid anything yet, the fee is still due.

Christmas and New Year departures

Festive cruises are bought from the boats on non-refundable terms, so these departures keep their own schedule:

This holiday departure has its own cancellation terms. The following fees are charged automatically:

Changing dates instead of cancelling

We would rather move your trip than lose it. Date changes are usually possible when you tell us early, and they normally cost nothing beyond what our suppliers charge us — mainly airline change fees on domestic flights, and any difference in season rates. A changed booking keeps the deposit you already paid.

How refunds are paid

A refund goes back the same way the money reached us, to the same person who paid. Bank and transfer charges on the way back are deducted from the refunded amount. The time a refund takes follows the terms of the programme you booked, as written in your booking confirmation; we tell you the expected date in writing when we confirm the cancellation.

What is not refundable

• Services you have already used, and the unused parts of a trip you left early.
• No-shows: not arriving for a tour, transfer or cruise without telling us first.
• Items already issued in your name by someone else — domestic flight tickets, event or show tickets, special permits — which we refund only to the extent the airline or supplier refunds them to us.
• Egypt entry visa fees, travel insurance, and anything listed as "not included" on the tour page.
• Tips and personal expenses.

If we cancel or change the trip

If we cancel a trip for any reason — safety, weather, a boat or hotel failing us, or too few travellers on a shared departure — you choose between an alternative date, an equivalent trip, or a full refund of every amount you paid us, with no cancellation fee. If something has to change during your trip, we replace it with a service of the same standard, and refund the difference if the replacement costs less.

Events outside anyone's control, such as airport closures or government restrictions, do not create a cancellation fee: we move your dates, or refund what we can recover from the hotels, boats and airlines.

Questions and complaints

Talk to us first and we will sort it out. Email lilaegypttours@gmail.com, WhatsApp or call +20 122 922 0111. We reply within a few hours, 8am–11pm Egypt time. If something went wrong during your trip, tell us while you are still in Egypt if you can — most problems are fixed on the spot, and it keeps any refund claim clear for both sides.

This policy sits alongside our Privacy Policy and the terms shown on each tour page. Where a tour page states its own cancellation terms, those terms apply to that trip.