Refund and Returns Policy

Introduction

At Lila Egypt Tours, we understand that travel plans may change. This Refund and Returns Policy outlines how cancellations, amendments, and refund requests are managed for tours, transportation, accommodations, and related travel services booked through us.

Booking Confirmation

A booking is considered confirmed once payment, whether partial or full, has been received and a confirmation has been issued by Lila Egypt Tours. By confirming a booking, you agree to the refund and cancellation terms applicable to your selected services.

Cancellation by Customer

If you need to cancel your booking, you must notify us in writing using our official contact channels. Refund eligibility may vary depending on the cancellation date, the nature of the booked service, and the policies of hotels, cruise operators, transport providers, or other third-party suppliers.

• Cancellations made well in advance may qualify for a partial or full refund, subject to supplier conditions.
• Cancellations made close to the travel date may incur cancellation charges.
• Last-minute cancellations or no-shows are typically non-refundable.

Non-Refundable Services

Certain services may be non-refundable from the moment they are confirmed. These may include special promotional rates, custom itinerary components, permit-based bookings, peak-season reservations, or services secured through third-party partners with strict cancellation rules.

Refund Processing

When a refund is approved, the amount will generally be returned using the original payment method where possible. Processing times may vary depending on payment providers, banks, and third-party service partners involved in the booking.

Changes and Amendments

If you would like to change your booking dates, traveler details, accommodation, or tour inclusions, we will do our best to assist. Changes are subject to availability, operational feasibility, and any fees imposed by suppliers or service partners.

Cancellation by Lila Egypt Tours

In rare circumstances, we may need to cancel or modify a service due to events beyond our reasonable control, operational issues, government restrictions, safety concerns, or supplier-related changes. In such cases, we will work with you to provide an alternative arrangement, credit, or refund when applicable.

No Returns on Completed Services

Because our business provides travel experiences and service-based bookings rather than physical goods, completed services cannot be returned once fully delivered.